If I ring a large mobile phone company (I won't say it's name but think of the EasyJet colour) why do I have to enter in my mobile number and then my password on the automated system and then have to repeat this information to the person I get through to? That is, if you have the patience to work your way through the 6 menus and 19 options before you hear a crackly staticy voice who says his name is Mike, sure doesn't sound like somebody whose name would be Mike.
Surely (don't call me Shirley) in this day and age, with our advances in basically all things except common sense we can set it up so that they can see on the screen I've gone through the very same security questions they are about to ask me?
Maybe they can see that, maybe, they believe I'm being held captive by a bunch of madmen who really want to sort out my mobile phone account for me and they took over the phone as soon as I did the automated questions.
And also, if they sent me out a SIM card, they must have it on record and therefore also have the number of the SIM card on the system. Why must I read the SIM card number out to them? They sent it to me! They know what it is! If somebody somehow found the SIM card they would not know the security question answers unless Shawn Spencer is on the phone.
Grr I say. Grrr | 