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May 22, 2007 - Perhaps They Should Have Tested More - XM Radio

Posted in QA

Starting around noon yesterday, XM Radio went off the air for over 24 hours for many of their customers.  XM Radio blames a problem while loading software.

 

 

From XMRadio's Web Site:
 
(http://www.xmradio.com/notices/signaldeg.xmc)

 

XM Service Update

 

As many of you know, XM customers have experienced service outages or significantly degraded service since Monday mid-morning, May 21.

 

We quickly identified the problem and are working hard to return to our normal levels of service. The problem occurred during the loading of software to a critical component of our satellite broadcast system, which resulted in a loss of signal from one of our satellites. We expect normal service to resume midday today (eastern daylight time).

 

XM apologizes for any inconvenience this has caused. For updates, please go to www.xmradio.com

 

In the meantime, you can enjoy many of our music channels on XM Radio Online (xmro.xmradio.com) if you are close to computer.

 

Again, we regret any inconvenience for not having your XM Radio service fully available.

 



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