Tools can be an asset if it the right tool. It could be a rock star with one enterprise and booted off in another. Right tool selected for the right process given to the right people results in right results. It is when people start staring at their screen rather than communicating, that’s where the Agile process fails. People sometimes get too much engrossed in the tool that they get sidetracked and forget the real benefit to the project. In my opinion, keep things in perspective is the best approach.
What are your experiences in this area?