Compuware Support - an example of how it should be done
If you are considering purchasing an automated testing tool as well as the obvious questions like "does the feature set it provide match the objectives I have set?", one of the questions I feel you should ask is "will the company selling me the tool provide good quality support?"
I've written about this before elsewhere but I'm going to say it again here - Compuware Support has yet again exceeded my expectations.
We came across a problem with our QADirector database yesterday... something about a missing table in the schema. I assigned this problem to one of my Test Engineers, asking them to contact Compuware to resolve the problem. Compuware took his details and a Support Engineer phoned him back promptly.
The Engineer spent an hour or two on the phone diagnosing and rectifying the problem (without seeming rushed or in a hurry to close the call), and also demonstrated to my Engineer some of the advantages of the latest version of QADirectory.
End result:
Problem - Fixed
Customer (me) - Happy
-C
I've written about this before elsewhere but I'm going to say it again here - Compuware Support has yet again exceeded my expectations.
We came across a problem with our QADirector database yesterday... something about a missing table in the schema. I assigned this problem to one of my Test Engineers, asking them to contact Compuware to resolve the problem. Compuware took his details and a Support Engineer phoned him back promptly.
The Engineer spent an hour or two on the phone diagnosing and rectifying the problem (without seeming rushed or in a hurry to close the call), and also demonstrated to my Engineer some of the advantages of the latest version of QADirectory.
End result:
Problem - Fixed
Customer (me) - Happy
-C
