Just Another Blog...

2007-Jan-3 - http://suckbusters.com/

Just read this article "Programmers to blame for hard-to-use software" about a fella named David Platt:

 

http://news.yahoo.com/s/nm/20070103/sc_nm/software_platt_dc

 

I am thinking I will have to use my new acquired Christmas Barnes and Noble gift card to buy his book.

Platt is a computer science instructor at the Harvard University Extension School and the author of a new book called "Why Software Sucks ... And What You Can Do About It," published by Pearson Plc unit Pearson Education.

Yes and go to his website:  http://suckbusters.com/.

 

This article strikes me because, as a tester, I constantly make note of the usability of the apps I'm testing .  But I've been in very few jobs that give a rat's you know what about usability.  And this problem isn't limited to programmers either.

 

At my current work place, the other Senior Quality Assurance Analyst (note the emphasis I am making...) and I receive reprimands that the bugs and usability issues we are finding aren't really bugs because we are not using the apps the way the users (which are experts) would use the apps.  Of course, we have no way of knowing how the experts would use the apps (because of no documentation and because the experts are too busy (probably with workarounds to the above mentioned bugs!)) so we have to actually use the apps to figure out how the apps work.  Or not.  But that doesn't mean we are finding bugs.  It just means we not smart enough to use the apps!  

 

Ah! So this article is actually stating that programmers need smarter people to develop programs for.  I get it now.  Or do I?  I might not be bright enough to know what I'm talking about...

 

 


2007-Jan-3 - Interesting Article, Daphne

Posted by strazzerj
That was an interesting article, Daphne.

In it the author says "programmers tend to prefer manual transmissions". I guess I'd have to see some data on that before I believe it. Even so, I don't think purchasing an automatic transmission necessarily means that I care mostly about ease of use.

You say "Of course, we have no way of knowing how the experts would use the apps." It's important to get enough domain expertise in the product you are testing so that you can be effective.

If this lack of domain expertise really means that you are not finding bugs that your end-users would (or are finding too many bugs that they would never encounter), then you need to bring this up to management.

Perhaps some training is in order, or perhaps you can recruit some domain expertise from other parts of the company.
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2007-Jan-4 - Thanks for "listening" to my rant!

Posted by daphne
The lack of training given by this company has been excruciatingly frustrating and at times, demeaning. My co-worker, who has thirty years of testing experience, is treated as if he is asking too much if he does ask a domain expert to answer a question or share information. However, he wants to retire soon and is afraid to lose this job so he "deals" with it.

In past jobs, I have been the ENTIRE QA department and a member of a large team so I have enough experience to know that testing can be an intangible element that is easily misunderstood. I took this position because it is entails 99% automated testing and I am enjoying gaining knowledge about automation. Yet I am constantly amazed how much tribal knowledge this place has and how hard it is to get to that knowledge. I think the domain experts think they will lose their jobs if they share too much information! Consequently, I will not stay at this place much longer.


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